Module Content

For this module you will review the following content:

  1. Read Chapter 4 in your textbook.
  2. Watch the Video Case 4: "The Future of Customer Self-Service".

 Video Case 4: "The Future of Customer Self-Service"

alternative accessible content

Link: https://www.youtube.com/watch?v=cxZ8Asr7XzA

Summary: This video shows how customers want from self-service has changed.

M4S1: Self-Assessment