M4A1: Self-Service Discussion
Postings
Post your original discussion question answer in the "M4A1: Self-Service Discussion" forum by the date it appears in the course calendar. The Discussion Question Rubric will be used to evaluate the assignment.
Discussion Questions
Share an example of self-service you have ever used. What are the advantages and disadvantages of implementing self-service? What is your prediction of the future of self-service?
Instructions
- Start a new thread and answer the discussion question(s).
- Suggested length is a response approximately equivalent to 150-300 words.
- Submit your response by the date on the course calendar so we have time to discuss the implications of your response.
- Post the question and response as information in the message textbox for the discussion. DO NOT attach a file with your response.
Review the responses of your fellow classmates and post your comments and reactions as appropriate. You are NOT expected to comment on EVERYONE's postings - only those that interest you (but a minimum of two follow-up postings should be made).
Discussion Question Rubric
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Levels of Achievement |
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|---|---|---|---|---|---|
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Criteria |
Advanced |
Proficient |
Not There Yet |
Not There At All |
Not Submitted |
|
Original Posting Content |
4 Points Post contains correct content that is thoughtful, and analyzes the content or question asked. |
3 Points Post contains correct content that answers the assigned question is generally accurate, but the actual information seems thin and commonplace. |
1.5 Points Post contains mostly correct content that answers the assigned question but is rudimentary and superficial, lacking any degree of analysis or critique. |
0 Points Answer incorrect, incomplete, or not completed at all. |
0 Points Not Submitted |
|
Original Post Connections |
3 Points Post makes connections to real world or personal situations. |
2 Points Post makes connections to real world or personal situations but information quoted is not related to information presented. |
1 Points Post does not include any novel ideas or connections to real world or personal situations. |
0 Points Does not enter the discussion. |
0 Points Not Submitted |
|
Follow-up Posting One |
1 Points Response adds to the discussion by bringing additional information from the module resources, outside resources or personal experience. |
0.5 Points Response includes additional information from the module resources, outside resources or personal experience but information is not related to the original posting. |
0.2 Points Interaction is little more than "I agree." |
0 Points Does not enter discussion. |
0 Points Not Submitted |
|
Follow-up Posting Two |
1 Points Response adds to the discussion by bringing additional information from the module resources, outside resources or personal experience. |
0.5 Points Response includes additional information from the module resources, outside resources or personal experience but information is not related to the original posting. |
0.2 Points Interaction is little more than "I agree." |
0 Points Does not enter discussion. |
0 Points Not Submitted |
|
Timeliness |
1 Points Original and follow-up postings submitted on time. |
0.5 Points Original or follow-up posting submitted late. |
0.2 Points Original and follow-up postings submitted late. |
0 Points Does not enter discussion. |
0 Points Not Submitted |